User Data Deletion Instructions
How to ask Niddhi Softwares to delete data we hold about you, including data received through TradePilot on WhatsApp.
1. How to submit a request
Send an email to admin@niddhisoftwares.com with the subject line:
TradePilot Data Deletion Request
(If your request relates to general website or email correspondence rather than WhatsApp/TradePilot, you can use the subject line "Data Deletion Request" instead.)
2. Information to include
To help us find and verify your data, please include:
- The WhatsApp phone number you messaged us from (if your request relates to TradePilot);
- The email address you have used to contact us (if your request relates to email correspondence);
- Your name, and approximately when you contacted us;
- A brief description of what you would like deleted.
Please do not send us passwords, OTPs, access tokens, or government identity documents. We do not need these to process a deletion request, and we will never ask you for them for this purpose.
3. Verification
Because requests are handled manually by our team, we verify requests by confirming that the phone number or email address you provide matches the one that actually contacted us, and, where needed, by replying to that same phone number or email address to confirm the request before acting on it.
4. What we delete or anonymize
On a verified request, we will delete or anonymize the message content and contact identifiers (such as your phone number or email address) associated with your enquiry, held in our internal inbox and records, except where Section 5 applies.
5. Information we may need to retain
We may retain limited records where required for legal, accounting, tax, security, or fraud-prevention purposes, or where an active business transaction depends on them (for example, an unfulfilled order). Where retained, information is kept only for as long as reasonably necessary for that purpose.
6. How we will respond
We aim to acknowledge deletion requests within 5 business days and to complete or otherwise respond to verified requests within 30 days. We will let you know by email or WhatsApp reply once your request has been completed, or if we are unable to fulfil it (for example, because we could not verify it, or because Section 5 applies), along with the reason.
We do not currently operate an automated deletion system or an automated request-reference/status lookup tool; requests are handled directly by our team by email.
7. Questions
If you have questions about this process, contact admin@niddhisoftwares.com. See also our Privacy Policy.